Give consumers the digital experiences they demand and deserve.

Praia Health is the first consumer experience orchestration platform for healthcare, revolutionizing the way health systems engage and retain patients.

What is experience orchestration?

Experience orchestration is the process of connecting all of a consumer's interactions with a health system before, during, and after care visits. This practice is based on actual data across an entire ecosystem — not just on segments, models, or clinical records. In other words, true personalization.

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Why is experience orchestration important?

Your health system has goals to increase consumer engagement, remove friction, and reduce the cost and necessity of reacquiring patients. Now there’s a platform to do it all — that requires just a fraction of the time, cost, and resources that you might expect.

A frictionless, orchestrated consumer experience is provided in every other industry, but hasn’t been the norm in healthcare — until now. Connecting digital experiences through a logged-in app or website improves the quality of every patient encounter, which leads to higher engagement, utilization, and reimbursement.

With experience orchestration

Without experience orchestration

Consumers can easily engage with a health system's entire ecosystem digitally and without friction
Consumers are confused and frustrated when handling multiple logins and passwords
Ability to personalize recommendations to consumers using a 360° view of their records and user behavior
Guess what to recommend to consumers using basic models or limited cohort data
Deploy consumer-facing point solutions at a fraction of the time and cost
Deploy consumer-facing point solutions with higher costs, longer time, and more resources
Avoid cost of reacquiring patients
Pay to reacquire the same patients
Consumers stay loyal and continue to engage with your health system digitally
Consumers struggle to navigate your health system and soon stop engaging

Why is experience orchestration important?

Your health system has goals to increase consumer engagement, remove friction, and reduce the cost and necessity of reacquiring patients. Now there’s a platform to do it all — that requires just a fraction of the time, cost, and resources that you might expect.

A frictionless, orchestrated consumer experience is provided in every other industry, but hasn’t been the norm in healthcare — until now. Connecting digital experiences through a logged-in app or website improves the quality of every patient encounter, which leads to higher engagement, utilization, and reimbursement.

With experience orchestration:

Without experience orchestration:

Proven at

The Praia Health platform launched within Providence in January 2022. It currently supports more than three million user accounts, delivering over $48 million in measurable value for the organization across 2022-2023.

Read Case Study

Proven at

The Praia Health platform launched within Providence in January 2022. It currently supports more than three million user accounts, delivering over $48 million in measurable value for the organization across 2022-2023.

Read Case Study

What makes Praia Health unique?

Patented

The only platform that gives a full view of how a consumer interacts with a health system before, during, and after visits. (We have the patents and data to prove it.)

Health System Built

The first and only consumer experience platform built from within a health system and proven with millions of patient accounts.

Frictionless

The most frictionless consumer experience in healthcare, creating greater value across all of your patient-facing tools.

Efficient

The most cost-effective and efficient orchestration platform to deploy new user experiences and point solutions.

What makes Praia Health unique?

Patented

The only platform that gives a full view of how a consumer interacts with a health system before, during, and after visits. (We have the patents and data to prove it.)

Health System Built

The first and only consumer experience platform built from within a health system and proven with millions of patient accounts.

Frictionless

The most frictionless consumer experience in healthcare, creating greater value across all of your patient-facing tools.

Efficient

The most cost-effective and efficient orchestration platform to deploy new user experiences and point solutions.

The strength of our platform comes from connecting your current partners.

Praia Health will enable us to remove the traditional barriers to patient care by personalizing individuals’ health journeys and seamlessly connecting them to the right services, products and resources—in an automated way. Praia Health is a game-changer, enabling us to better serve our patients, our partners, and our caregivers through digital transformation.”
Patrick McGill, M.D.
EVP and Chief Transformation Officer
Community Health Network
Praia Health is the future of person-centered digital experiences and we are excited to be on the journey with them.”
Sara Vaezy
EVP, Chief Strategy and Digital Officer
Providence
Praia Health plays a pivotal role in enhancing our digital capabilities to better serve our patients, our caregivers, and our partners.”
Rod Hochman, M.D.
Former President and CEO
Providence
With Praia Health we are able to deliver services, programs and resources to individual health consumers at scale. Prior to Praia, we implemented maybe two or three consumer-facing solutions a year. In 2024, we were able to deliver forty—all of which were algorithmically delivered through our logged-in digital experiences to the specific individuals who benefitted.”
Andy Chu
SVP, Product and Technology Incubation
Providence Digital Innovation Group