Praia Health sponsored a webinar on November 6, 2024 titled, "How to Build Your Healthcare Consumer Experience Roadmap — for 2025 and Beyond."
Jennifer Carron Passon, CPXP, MSOM, Patient Experience Officer, BJC HealthCare
Brian Carlson, VP of Patient Experience, Vanderbilt University Medical Center
Justin Dearborn, Founder and CEO, Praia Health
Jared Johnson, Chief Marketing Officer at Praia Health and eHealthcare Strategy & Trends Editorial Advisory Board Member
As health systems have added point solutions to address various functions of consumer-led growth, they have faced challenges including organizational misalignment, disconnected technologies, increased developer costs and long implementation timelines.
A comprehensive, dynamic roadmap guides healthcare leaders as they plan in five key areas related to consumer experience: strategy and goals, change management and processes, technologies and platforms, team structure and measurement.
This webinar focused on the key components of a consumer experience roadmap to increase patient loyalty and retention.
Thanks to eHealthcare Strategy & Trends for hosting.
Watch the replay here (login required), or read the recap here.
