Unlock New Value By Connecting Your RCM Experiences
The financial experience can be one of the most frustrating aspects of healthcare for consumers to navigate, especially when different touch points in their journey aren't connected. Thankfully, new tools and platforms are demonstrating value by connecting operational and financial programs into a single channel. This session of Experience Orchestration Live, held on Febuary 4, 2025, focused on how orchestrating the RCM experience is removing friction for consumers and unlocking value for organizations.
Panelists:
Israel (Srulik) Dvorsky, CEO, TailorMed
Ryan Brebner, CEO, Advocatia Solutions
Scott North, VP of Partnerships, Praia Health
KEY TAKEAWAYS
Improving Patient Financial Experience: Integrating operational and financial programs into a unified orchestration platform can enhance consumer experience and reduce friction.
Revenue Cycle Management (RCM) Innovation: Solutions like TailorMed and Advocatia streamline financial assistance and medication affordability by automating eligibility screening, enrollment, and patient support, ultimately helping both patients and healthcare providers.
Personalized Patient Engagement: Effective RCM solutions must cater to different patient needs—high-touch (direct support from financial navigators), low-touch (facilitated by healthcare providers), and no-touch (self-service digital tools).
Benefits for Health Systems: Orchestrated financial experiences lead to better patient outcomes, higher engagement, reduced financial toxicity, and increased revenue collection. Digital automation and orchestration reduce administrative burdens and improve financial sustainability for health systems.
